1. DEFINITIONS
In these terms and conditions, expect where the context indicates otherwise, the following phrases will have the following meanings:
"Agreement" means the agreement between the company and the Customer comprised of these Conditions and the Invoice.
"The Company" means
ENCAUSTIC TILES LTD.
"We and Us" and related expressions means ENCAUSTIC TILES LTD.
"Customer" means the person (18 years of age or older) or company specified on the invoice.
"You and Your" and related expressions means the person(s) or company to whom the order is addressed.
"Invoice" means a document whether as email or printed and stating the goods we are selling to you as Customer.
"Goods" means the products we are selling to you as Customer.
"Delivery Date" means the date specified on your Invoice when the Goods are to be delivered.
"Working Day" means any day except Saturdays, Sundays and bank holidays.
"Bespoke Orders or Made by your Design" means a product that is produced on your request by us and specified to your requirements.
2. BASIS OF CONTRACT
These terms and conditions shall apply to all sales of Goods between you and us. Please ensure that the details in the invoice are accurate and complete and that you read and understand these terms, before you confirm your order, because you will be bound by the terms and conditions once a contract comes into existence between you and us. If any terms and conditions are inconsistent with the terms of your order, your order shall prevail. The order is an offer by you to enter into a binding contract of the sales of Goods, which we are free to accept or decline. These terms and conditions shall be binding upon you and us when we notify you with a written acceptance (by email or printed letter), at which point the Contract shall come into existence between you and us. We have the right to refuse sending out samples to customers outside the UK and do not need to offer every customer purchase on account. We have the right to revise and amend these terms and conditions.
3. THE PRICE
Unless otherwise agreed by us in writing, the Price shall be the price set out in our Invoice. The Price includes VAT at the rate applying at the time of delivery but excludes delivery. The cost of delivery should be stated in the invoice.
4. PAYMENT
Payment for invoices other than samples is only accepted by bank transfer. We do not accept payment for invoices by Paypal or check due to the charges and the risk of checks getting lost in the post and long clearance times. The payment is as follows: 100% before shipping your GOODS. Please note that we may ship your GOODS already before receiving your payment and your order is binding for you as soon as we accept it and email you our order confirmation.
5. THE GOODS
We warrant that on Delivery all Goods shall comply with their description and be of satisfactory quality. The Customer acknowledges that due to the production methods (handmade) of the Goods little imperfections (e.g. scratches, small splinters on the edges) and colour differences may occur.
6. DELIVERY OF THE GOODS
The Goods will be delivered to the address stated in the Invoice. You should make arrangements to take the Delivery whenever they are tendered for delivery.
IMPORTANT: All given Delivery dates are ETA (estimated time of arrival) and we do not guarantee any Delivery dates and can not be held responsible or liable for any changes in the time and or date of Delivery. If you order in stock tiles but also specially tiles which are not in stock and which needs to be shipped outside the UK firstly, please make sure that you do not make arrangements (e.g. fixed dates) for the tiles to be installed prior to the delivery at your premises. It may can happen that there are delays in receiving tiles from overseas up to 14 days or more due to customs, weather conditions, strike or change of our estimated container shipping dates. Should there be any changes in the time and or date of Delivery We will notify you as soon as possible. Please note that we may ship your GOODS already before receiving your payment and your order is binding for you as soon as we accept it and email you our order confirmation.